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Policies at Betterware Global UK

Exceptional Service

At Betterware Global UK, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

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Our Shipping Policy

How It Works

United Kingdom - £4.99 for all orders

VAT is deducted for applicable goods at the point of ordering

EU Countries- £7.50 for orders up to £99. Add an extra £3 for orders £99 - £199

VAT is deducted for applicable goods at the point of ordering. Our charges cover export only - EU countries may charge customs duties which are payable by the recipient in that country - but we’re afraid we can’t say how much these might be. Goods may also be inspected. This service requires a signature for delivery; please note that a telephone number must be provided before we can despatch your order.

Non-EU Countries- £25 for orders up to £20. Add an extra £3 for each additional £5 worth of products

VAT is deducted for applicable goods at the point of ordering. Our charges cover export only - non-EU countries may charge customs duties which are payable by the recipient in that country - but we’re afraid we can’t say how much these might be. Goods may also be inspected. This service requires a signature for delivery; please note that a telephone number must be provided before we can despatch your order.

The Republic of Ireland- £6 for all orders

VAT is deducted for applicable goods at the point of ordering. Our charges cover export only - EU countries may charge customs duties which are payable by the recipient in that country - but we’re afraid we can’t say how much these might be. Goods may also be inspected. This service requires a signature for delivery; please note that a telephone number must be provided before we can despatch your order.

British Forces Post Office (BFPO)- £4.99 for all orders

UK VAT is deducted for applicable goods at the point of ordering.

The Channel Islands*- £6 for all orders

UK VAT is deducted for applicable goods at the point of ordering.

Foreign & Commonwealth Office (FCO)** - £6 for all orders

UK VAT is deducted for applicable goods at the point of ordering.

*Our express delivery service is not available to the Channel Islands, Isle of Man, and some remote areas of the Scottish Highlands and parts of Northern Ireland.

**Our express delivery service is not available to FCO customers and we are not permitted to send the following items, or items containing, glass, porcelain, knives, scissors, foods, or extra-large items due to FCO regulations and restrictions.

For deliveries enquires for posting to the Channel Islands, and Foreign & Commonwealth Office. Please contact our sales team who will be happy to assist with adding on the shipping fee to complete your order. Contact ask@betterware.co.uk

Please note: we are unable to reserve out of stock items for overseas delivery

All charges are per delivery address; we do not deliver to PO Box addresses.

If you have any questions about our overseas delivery service, or you need additional information, please get in touch with our Customer Service team by emailing ask@betterware.co.uk and we’ll do all we can to help.

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Returns and Refunds

How It Works

Return and Refund Policy

Last updated: January 06, 2020

Thank you for shopping at Betterware UK operated by Betterware Global Limited.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Betterware Global Limited, UNIT 4 Westminster Industrial Park, Ellesmere Port CH65 3DU.

Service refers to the Website.

Website refers to Betterware UK, accessible from betterware.co.uk

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: sales@betterware.co.uk

We will reimburse You no later than 14 days from the day on which We receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 14 days

The Goods are in the original packaging

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.

The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

UNIT 4 Westminster Industrial Park, Ellesmere Port CH65 3DU

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: sales@betterware.co.uk

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Terms and Conditions of Sale

The Information You Need to Know

Standard Terms & Conditions for Sale of Goods

Definitions

In this document the following words shall have the following meanings:

  • "Buyer" means the organisation or person who buys Goods

  • "Goods" means the articles to be supplied to the Buyer by the Seller;

  • "Website" means the localised version of the Betterware Websites at betterware.co.uk and betterware.ie and any other local versions currently live.

  • "Intellectual Property Rights" means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable;

  • "Seller" means Betterware Global Ltd. Unit 4, Westminster Industrial Estate, Ellesmere Port, Cheshire, CH65 3DU

General

  • These Terms and Conditions shall apply to sales of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred to, offered or relied on by the Buyer whether in negotiation or at any stage in the dealings between the parties, including any standard or printed terms tendered by the Buyer, unless the Buyer specifically states in writing, separately from such terms, that it wishes such terms to apply and this has been acknowledged by the Seller in writing.

  • Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

  • The Buyer must understand that unless otherwise stated via an invoice all goods supplied by the seller are sold without a warranty from the seller (Nonwithstanding manufacturer's warranties.) Your statutory rights are unaffected.

Price and Payment

  • The price shall be the Recommended Retail Price, unless otherwise agreed in writing between the parties. The prices on inclusive of VAT.

  • Credit terms are not offered to the Buyer by the Seller. The offer of credit will be at the sole discretion of the Seller.

  • The Seller shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 8.5 per cent per annum above the base rate of the Bank of England.

Description

Any description given or applied to the Goods is given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt, the Buyer hereby affirms that it does not in any way rely on any description when entering into the contract.

Sample

Where a sample of the Goods is shown to and inspected by the Buyer, the parties hereto accept that such a sample is representative in nature and the bulk of the order may differ slightly as a result of the manufacturing process. Colours may vary slightly with some products.

Delivery

  • Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer on, or as close as possible to the date required by the Buyer. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

  • If the Seller is unable to deliver the Goods because of actions or circumstances under the control of the Buyer, then the Seller shall be entitled to place the Goods in storage until such a time as delivery may be effected and the Buyer shall be liable for any expense associated with such storage.

  • Any damages, shortages, over deliveries and duplicated orders should be reported to the Seller within 14 days of signed receipt to enable replacement or refund. Damaged goods on delivery due to the couriers should be signed for as damaged or refused delivery so we can complete a claims form against the freight company.

Refund Policy

Refunds from seller, once authorised by a director, are paid in the same method as the Buyer's original payment. All refund claims must be submitted within 10 working days from order and all goods must be returned within 15 days in the same condition as they were despatched. In the unlikely event that we are unable to send refunds by the same payment method as purchase, we may provide refunds by coupon ‘store credit’ redeemable for purchases on seller's website.

When we won’t offer a refund.

We will not offer refunds if the client:

  • Knew the item was faulty or for spares when they bought it

  • Damaged an item themselves by repairing incorrectly or offloading

  • No longer wants the item

Reimbursements

If the seller is required to reimburse any part of the invoice to the buyer, the reimbursement amount is credited again via the original payment method, or can be placed on the buyer’s customer file as a credit note owed to the buyer.

The seller is required to have a valid payment method receipt on file for any reimbursement amounts owed. We will also deduct the reimbursement amount on the seller’s invoice.

Risk

Risk in the Goods shall pass to the Buyer upon receipt of the goods. Where the Buyer chooses to collect the Goods itself, risk will pass when the Goods are entrusted to it or set aside for its collection, whichever happens first. A collection note must be signed which will also state that you are happy with any loading and therefore take responsibility from there forth.

Title

Title in the Goods shall not pass to the Buyer until the Seller has been paid in full for the Goods.

Return of Unused Goods

  • All goods are sold on a firm sale basis, i.e. the Seller will not take back any goods not required or sold by the Buyer, unless otherwise agreed, in which case the following terms apply.

  • Any returns must be authorised by a representative of the Seller before any credit will be given.

  • Where the Seller agrees to accept the return of goods that are not damaged the Buyer will be responsible for the cost of carriage and will ensure that they are carefully packaged to avoid any damage in transit.

  • The Seller will not be obliged to accept any goods that are damaged in any way.

  • Restocking Fee - Where the seller has agreed to accept the return of undamaged or saleable goods, a restocking fee will be charged to cover the seller's actual losses in the transaction. Failure to pay an invoiced restocking fee is considered a breach a contract and will invalidate any equipment warranties.

  • The Seller will only accept returns that appear in the Sellers current Publication List.

  • Credit of amounts due or paid in will only be given for goods that are in saleable condition.

Limitation of Liability

  • The Seller shall not be liable for any all loss or damage suffered by the Buyer in excess of the contract price.

  • Nothing contained in these Terms and Conditions shall be construed so as to limit or exclude the liability of the Seller for death or personal injury as a result of the Seller's negligence or that of its employees or agents.

Intellectual Property Rights

All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Seller, and the Buyer shall do all that is reasonably necessary to ensure that such rights vest in the Seller by the execution of appropriate instruments or the making of agreements with third parties.

Force Majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, piracy, corruption, shipwreck, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as the Seller considers unreasonable, it may, without liability on its part, terminate the contract.

Relationship of Parties

Nothing contained in these Terms and Conditions shall be construed as establishing or implying any partnership or joint venture between the parties and nothing in these Terms and Conditions shall be deemed to construe either of the parties as the agent of the other.

Assignment and Sub-Contracting.

The contract between the Buyer and Seller for the sale of Goods shall not be assigned or transferred, nor the performance of any obligation sub-contracted, in either case by the Buyer, without the prior written consent of the Seller. The warranty remains with Buyer also and cannot be transferred by the resale of goods.

Waiver

The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.

Severability

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

Governing Law And Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Thank you for choosing Betterware Global Ltd.

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Privacy Policy

Your Data is Secure

Privacy Policy

Your Privacy, Personal Information and the General Data Protection Regulation (GDPR 2018)

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and service users.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 Our website incorporates manual privacy control which affect how we will process your personal data. By exercising the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can exercise your privacy controls at any time by email or using our website’s contact form.

1.5 In this policy, "we", "us" and "our" refer to the Private Limited Company Betterware Global Ltd. registered in the UK with the registration number 11662158. For more information about us, see Section 12.

2. How we use your personal data

2.1 In this Section 2 we have set out:

(a) the general categories of personal data that we may process;

(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c) the purposes for which we may process personal data; and

(d) the legal bases of the processing.

2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent OR our legitimate interests, namely monitoring and improving our website and services.
Your usage data is NOT connected to your profile data and cannot be linked by name, email or otherwise to your IP address or geographical data.

2.3 We may process your account data ("account data").The account data may include your name and email address. The source of the account data is you, your company or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.4 We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address, gender/salutation. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

2.5 We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include IP address history, time spent on site, country of access. The source of the service data is you, your business or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.6 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.7 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent at the point of enquiry OR a direct request from you for information on our products/services.

2.8 We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent OR our legitimate interests, namely the proper management of our customer relationships.

2.9 We may process information relating to transactions, including purchases of goods and services that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, redacted card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business OR the execution of a purchase.

2.10 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract OR to notify you of legal updates to products you have previously purchased as requested by a relevant authority in your geo-political area.

2.11 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.12 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.13 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.14 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.15 Please do not supply any other person's personal data to us, unless we prompt you to do so.

3. Providing your personal data to others

3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3.3 We may disclose your personal data to our suppliers or subcontractors insofar as reasonably necessary for the execution of a contract or delivery of products.

3.4 Financial transactions relating to our website and services may be handled by our payment services providers, Stripe, Paypal and Xero. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at
https://stripe.com/gb/privacy
https://www.paypal.com/gb/webapps/mpp/ua/privacy-full
https://www.xero.com/uk/about/terms/privacy/

3.5 We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.

3.6 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. International transfers of your personal data

4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

4.2 We and our other group companies have offices and facilities in the United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of these countries. Transfers to these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from https://ec.europa.eu/info/law/law-topic/data-prote...

4.3 The hosting facilities for our website are situated in the United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws of these countries. Transfers to these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from https://ec.europa.eu/info/law/law-topic/data-prote...

4.4 Our Mailing list suppliers are situated in the United States of America. The European Commission has made an "adequacy decision" with respect to the data protection laws of these countries. Transfers to the US will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission and Privacy Shield, a copy of which can be obtained from https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en
https://www.privacyshield.gov/welcome

4.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

5. Retaining and deleting personal data

5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 We will retain your personal data as follows:

a. Usage and Service Data will be retained for a minimum period of 1 year following the last visit to our site, and for a maximum period of 5 years following the last visit to our site. Your usage and service data is NOT connected to your profile data and cannot be linked by name, email, address, phone or otherwise to your IP address or geographical data.

b. Account, Profile, Enquiry, Transaction, Correspondence and Customer Relationship Data will be retained for a minimum period of 3 years and a maximum period of 6 years following the last enquiry or purchase from our site. Retention of data pertaining to a purchase is a legal requirement for the execution of United Kingdom Health and Safety, warranty and finance agreements.

c. Notification Data will be retained for a minimum period of 1 year following the last visit to our site, and for a maximum period of 5 years following the last visit to our site.

5.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a) the period of retention of Publication Data will be determined based on the number of published reviews or blogs. Reviews and blogs are published in list form until a set number is reached which causes the oldest to “fall off” the list, at which point it will be anonymised on our server and disconnected from your personal information.

5.5 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Amendments

6.1 We may update this policy from time to time by publishing a new version on our website.

6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3 We may notify you of significant changes to this policy by email or through the notifications on our website.

7. Your rights

7.1 In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2 Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10 To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13 You may exercise any of your rights in relation to your personal data by written notice to us OR by telephone or email (following verification that the data is yours)

8. About cookies

8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

9. Cookies that we use

9.1 We use cookies for the following purposes:

(a) authentication - we use cookies to identify logged in users only, and only when you when you visit our website and as you navigate our website (cookies used for this purpose can be persistent cookies.)

(b) status - we use cookies to help us to determine if you are logged into our website and your current cart status (cookies used for this purpose are: session cookies.)

(c) personalisation – we do not use cookies to store information about your preferences and to personalise the website for you.

(d) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally (cookies used for this purpose are session cookies.)

(e) advertising - we do not use advertising cookies on our site and display no third-party advertisements.

(f) analysis - we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are: session cookies.)

(g) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally. Cookies used for this purpose are persistent cookies.

10. Cookies used by our service providers

10.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

10.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/

10.3 We do not publish Google AdSense interest-based advertisements on our website.

11.Managing cookies

11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=...

(b) https://support.mozilla.org/en-US/kb/enable-and-di...

(c) http://www.opera.com/help/tutorials/security/cooki...

(d) https://support.microsoft.com/en-gb/help/17442/win...

(e) https://support.apple.com/kb/PH21411

(f) https://privacy.microsoft.com/en-us/windows-10-mic...

11.2 Blocking all cookies will have a negative impact upon the usability of many websites.

11.3 If you block cookies, you will not be able to use all the features on our website.

12. Our details

12.1 This website is owned and operated by Betterware Global Ltd.

12.2 Betterware Global Ltd are registered in England and Wales under registration number 11662158 and our registered office is at Unit 4, Westminster Industrial Estate, Ellesmere Port, Cheshire, CH65 3DU.

12.3 Our principal place of business is at the above address.

12.4 You can contact us:

(a) by post, to the postal address given above

(b) using our website contact form

(c) by telephone, on the contact number published on our website; or

(d) by email, using the email address published on our website.

13. Data protection officer

13.1 Our data protection officer's contact details are:
Data Protection Officer
Betterware Global Ltd.
Unit 4, Westminster Industrial Estate, Ellesmere Port, Cheshire, CH65 3DU
T: 0871 4020100
dpo@betterwareglobal.co.uk